Athens Water Supply and Sewerage 公司 (EYDAP)
IP centralisation and a modern collaboration platform, upgrade and streamline EYDAP’s communications infrastructure.
- 国家:希腊
- 火狐体育手机:政府
- Solution: 业务连续性, 云通信, 统一通信, 数字红利
The Athens Water Supply and Sewerage 公司 (EYDAP), the largest company of its kind in Greece, 是4.400万客户. Its water supply network extends more than 14,000公里的水管, and the sewerage network is almost 9,900 km. Founded in 1980 through the merger of the "Hellenic Water 公司" and the "Greater Athens Sewerage Organisation", the company has 2400 employees and 30 offices throughout Athens and the surrounding metropolitan area.
Challenges
Since its telephony infrastructure was initially deployed in 2000, EYDAP呈指数级增长, facing many new technological demands. By 2020, EYDAP was managing a highly dispersed communications system, consisting of thirty stand-alone subsystems at an equal number of locations. Results是, and in an effort to improve the user and operator experience and to move towards digital transformation, t在这里 was a strong need to upgrade the system and simplify the architecture. The desired solution had to be flexible enough to allow easy user and application management, as well as full user-friendly access to 统一通信 services for customers and employees at any time and place. The global health crisis further highlighted the need for flexible and secure communications to ensure business continuity. IP centralisation and a modern collaboration platform proved to be the right solution for EYDAP.
Results
技术的好处
- Few hardware components and powerful software ensures easy maintenance and ongoing updates
- With the OmniVista network management, the centralised infrastructure is simple to configure, 操作, 和更新
- Increased availability, reliability, and security
- Existing infrastructure is supported together with the latest trends on a single platform
- The system can easily expand, on premises or in the cloud
经济利益
- Immediate effect on reducing maintenance costs, after much of the hardware was replaced by software
- Considerable gains in space, energy, and time
- Improved productivity through IP centralisation and collaboration tools
用户体验优势
- Flexibility for operators with full access to all IP and 统一通信 features from a single interface
- User-friendly access to VoIP telephony and collaboration tools such as chat, 视频通话, screen and file sharing at any time and from any place, for EYDAP’s employees and customers
